We're here to help with the apps sold on Alienworld Apps, your licences and your Alienworld account.
Before you write
Many answers are already in the help pages, such as the Hangar Help and FAQ. It covers the trial, activating, moving to a new Mac, offline use, updates, refunds and your account.
How to reach us
Email info@alienworld.asia. We reply by email.
To help us answer quickly, please include:
- the app and its version (for Hangar, choose Hangar › About Hangar);
- your macOS version (choose Apple menu › About This Mac);
- what you were doing, what happened, and what you expected to happen;
- the email you bought with, if your question is about a licence or an order.
Don't send your full key unless we ask for it. The last four characters are enough for us to find your licence. We will never ask for your password or an emailed sign-in code.
Orders, invoices and refunds
Your order is handled by Paddle.com, our reseller and the Merchant of Record for every purchase.
- Receipts and invoices come from Paddle. You can find them through the link in Paddle's receipt email, or at paddle.net with the email you paid with.
- Refunds: a full refund within 14 days of purchase, no questions asked. Ask through Paddle's receipt email, at paddle.net, or by emailing us. Paddle processes it. See the Refund Policy.
- Payment problems, such as a declined card or a question about tax, are best answered by Paddle through the same links.
Privacy requests
To ask for a copy of your data, a correction, or to close your Alienworld account, email info@alienworld.asia. The Privacy Notice explains your rights.
Company details
Alienworld Apps and its apps are made and sold by Alienworld Technology Berhad in Malaysia.
| Company | Alienworld Technology Berhad |
| Company number | to be added |
| Address | L2-03 & L3-03, Netizen Residensi, Lebuh Utama Tun Hussein Onn, 43200 Cheras, Selangor, Malaysia |
| Country | Malaysia |
| info@alienworld.asia |
Orders are processed by Paddle.com, our reseller and Merchant of Record.