Changed your mind? You can get a full refund within 14 days of purchase, no questions asked.
This applies to every licence and every renewal sold on Alienworld Apps. Your order is handled by Paddle.com, our reseller and Merchant of Record, so Paddle processes every refund.
How to ask
Within 14 days of the purchase, do one of these:
- Through Paddle. Use the link in the receipt email Paddle sent you, or look up your order at paddle.net with the email you paid with.
- Through us. Email info@alienworld.asia with the email you paid with and, if you have it, the order number from your receipt. We pass the request to Paddle.
You don't need to give a reason. The refund goes back to the way you paid. How soon it shows on your statement depends on your bank or card provider.
What happens to a refunded licence
- The licence stops working the next time the app checks in with us, which it does about once every 7 days when the Mac is online. If a Mac stays offline, the licence stops when its 60 days of offline use run out.
- The app then carries on as its free version. For Hangar, that is Hangar Free.
- Your files are never affected. A refund changes which features are available. It never deletes, locks or changes your files.
- The refunded key can't be used to activate another Mac.
What happens to a refunded renewal
A renewal buys more months of updates. Refunding a renewal takes back only the months that renewal added. The licence itself stays yours, with every version it covered before that renewal. A version released in the months taken back runs as the free version unless you renew again.
Your statutory rights
This policy is in addition to your rights under consumer law where you live. If that law gives you a longer period or a further remedy, for example because something you bought doesn't work as described, you keep that right.
Questions
Email info@alienworld.asia.