These terms apply when you buy an app from Alienworld Apps (https://apps.alienworld.asia) and when you use your Alienworld account. Please read them with the Refund Policy, the Privacy Notice and the licence agreement for each app you buy, such as the Hangar End User Licence Agreement.
1. Who we are
Alienworld Apps is run by Alienworld Technology Berhad (company number to be added), L2-03 & L3-03, Netizen Residensi, Lebuh Utama Tun Hussein Onn, 43200 Cheras, Selangor, Malaysia. In these terms, "we", "us" and "our" mean Alienworld Technology Berhad. "You" means the person buying or using the account.
We make the apps sold here. You can reach us at info@alienworld.asia.
2. Paddle is our reseller
Our orders are handled by Paddle.com, our online reseller and the Merchant of Record for every order. That means:
- you buy from Paddle, and Paddle sells you the licence on our behalf;
- Paddle takes your payment, works out and collects any sales tax, VAT or GST, and issues your receipt and invoice;
- Paddle processes refunds;
- your card and billing details go to Paddle, never to us.
Your purchase is also governed by Paddle's buyer terms, which you see at checkout and can read at paddle.com/legal/checkout-buyer-terms. Paddle's terms cover the payment and the sale. These terms and the app's licence agreement cover the app, your licence and your account. If Paddle's terms and ours differ on payment, tax or the sale itself, Paddle's terms apply to that point.
3. Prices and tax
Prices are shown in US dollars. Tax such as VAT or GST is added at checkout where it applies, based on where you live, and the checkout shows the full amount before you pay. Your bank may convert the total to your own currency and may charge you for doing so.
We may change prices for future orders. A change never affects an order you have already paid for.
4. What you get when you buy
Each app is sold as a perpetual licence. You pay once and the licence never expires. The licence agreement for the app says exactly what it covers, including how many Macs you can use it on and how long updates are included. For Hangar, that is the Hangar End User Licence Agreement.
- No subscription. Nothing renews or bills on its own.
- Renewals are optional. Where an app offers a renewal for more months of updates, it is a separate one-time purchase. If you don't renew, you keep using every version your licence already covers.
- The licence is for you. It is personal to the person who buys it, as the licence agreement explains, and is not for resale.
5. Delivery
After payment we email your activation key to the email address you gave at checkout, usually within a minute. The email also has a link that opens the app and fills in the key for you. Your receipt and invoice come from Paddle in a separate email.
Keep the email with your key. We keep only a one-way fingerprint of each key, not the key itself, so we cannot show it to you again. If you lose it, you can send yourself a new key from your Alienworld account (see section 7).
Your purchase also creates or joins your Alienworld account, as section 6 explains.
6. Your Alienworld account
6.1 What it is
Your Alienworld account is one account for every app sold on Alienworld Apps. You don't need one to download an app, use its free version or start a trial. We create one for you when you first buy, using the email you paid with, and you can also create one yourself before you buy.
6.2 Who can have one
You must be old enough to make a binding contract where you live, or have the permission of a parent or guardian who accepts these terms for you. Each account is for one person. Please don't share an account or create one for someone else without their permission.
6.3 Signing in and keeping it safe
You can sign in with Apple, with Google, with an email and password, or with a link and code we email to you. You are responsible for keeping your sign-in details and your email inbox secure, because anyone who can read your email can sign in with an emailed link. Tell us at info@alienworld.asia straight away if you think someone else has used your account.
6.4 Verified emails
We send a link or a 6-digit code to check that each email on your account is yours. An email counts as verified once you have used that link or code. A sign-in method such as Apple or Google can only be linked to a verified email.
6.5 How licences join your account
A licence appears in your account only if:
- you bought it while signed in to the account; or
- it was bought with an email address that your account has verified.
If you used Apple's Hide My Email, Apple gives us a private address that won't match the email you paid with. You can add the email you bought with to your account, verify it with a code, and its licences will then appear.
A verified email belongs to one account only. Registering an email address you can't verify gives you no access to licences bought with it.
6.6 Suspension
We may suspend or restrict an account, or a licence linked to it, if we reasonably believe it is being used for fraud, to share keys, to get around an app's licensing, to attack our systems, or in another serious breach of these terms or a licence agreement. Where we can, we will tell you why and give you a chance to respond. Suspension never deletes files on your Mac.
6.7 Closing your account
You can ask us to close your account by emailing info@alienworld.asia. We will confirm the request by email first. When we close it:
- we anonymise the account, so it no longer holds your email addresses or sign-in methods;
- Macs that are already activated keep working under their licences;
- you can no longer see your licences or Macs online, and we can no longer send you a new key, so keep your key emails;
- we keep the purchase and licence records that tax and accounting law require us to keep, as the Privacy Notice explains.
7. Lost keys
If you lose your key, sign in to your Alienworld account and send yourself a new one. The new key goes to the primary email on your account. Your old key stops working straight away, but Macs already set up with it keep working. You only need the new key to set up another Mac.
8. Refunds
You can get a full refund within 14 days of buying, no questions asked. The Refund Policy explains how to ask and what happens to the licence. Your rights under consumer law where you live are not affected.
9. Updates, availability and changes to the apps
We work to keep the apps, the store and the licence service running, but we can't promise they will always be available or free of faults. We may improve or change an app in a later version. A later version never takes away a version your licence already covers, and where an app has a free version, it stays free.
The apps check your licence in the background about once every 7 days and work offline for up to 60 days at a time. If the licence service is unavailable, the app keeps working as normal until its offline period ends.
10. Liability
Nothing in these terms limits or excludes any liability that the law does not allow us to limit or exclude, including liability for death or personal injury caused by negligence, or for fraud.
Subject to that:
- we are not liable for loss of data, profits, business or opportunity, or for indirect or consequential loss, arising from the store, your account or an app;
- our total liability to you for any order is limited to the amount you paid for that order.
Keep backups of anything that matters. The licence agreement for each app sets out its own warranty and liability terms.
11. Changes to these terms
We may update these terms, for example when we add an app or change how the store works. We will post the new version here with a new date, and tell you by email if a change materially affects you. The terms that applied when you placed an order continue to apply to that order.
12. Governing law
These terms are governed by the laws of Malaysia, and the courts of Malaysia can hear any dispute about them. If you are a consumer, you also keep any protection that the mandatory laws of the country where you live give you, and you can bring a claim in your local courts where those laws allow it.
13. Contact
Alienworld Technology Berhad
L2-03 & L3-03, Netizen Residensi, Lebuh Utama Tun Hussein Onn, 43200 Cheras, Selangor, Malaysia
Email: info@alienworld.asia